Position title: Manager – Tim Hortons
Position type: Full-time
Location: Sagkeeng Anicinabe Nation
Reports to: Chief Executive Officer (CEO)
Salary range: Competitive, commensurate with experience
Position start date: As soon as possible
PURPOSE
We are seeking an efficient and effective Tim Hortons Restaurant Manager to lead our team in providing exceptional customer experiences within the Sagkeeng First Nation. This role demands a dynamic individual who thrives in a fast-paced environment, overseeing daily operations, ensuring top-notch customer service, and maintaining high standards of quality and cleanliness.
RESPONSIBILITIES
Customer Service:
- Model and reinforce positive customer service behaviors.
- Address and resolve customer issues promptly.
- Ensure proper staffing levels to meet Tim Hortons’ standards.
- Collaborate with the Assistant Manager to train staff on operational efficiency.
- Conduct regular store assessments and maintain flexibility for troubleshooting.
People Management:
- Encourage open communication and feedback from staff.
- Screen, interview, and onboard new hires.
- Document employee training and provide performance feedback.
- Ensure compliance with employment legislation.
- Supervise staff, applying progressive discipline as necessary.
Driving Sales:
- Understand the Always Fresh baking system and adjust production accordingly.
- Ensure proper product merchandising and marketing adherence.
- Promote offerings to local businesses and train staff on suggestive selling.
- Assess store improvement areas and implement staff incentives.
Operational Analysis:
- Ensure accurate cash handling and managing product orders.
- Analyze Key Performance Indicators (KPIs) and respond with action plans.
- Complete financial reports and maintain optimal inventory levels.
- Ensure food safety standards and regular equipment maintenance are met.
QUALIFICATIONS
- 1-2 years of food service management experience required.
- High school diploma or GED (must be at least 18 years old).
- Strong problem-solving, organizational, and time management skills.
- Excellent knowledge of Tim Hortons products and procedures.
- Strong interpersonal and communication skills.
- Valid Class 5 driver’s license (or ability to obtain within six months) and willingness to travel.
- Anishinaabemowin language proficiency and familiarity with Sagkeeng culture are assets.
- Previous experience with First Nations governments or Indigenous organizations is preferred.
- Successful candidates must provide a Criminal Record/Vulnerable Sector Check and Child Abuse Registry Check.
TRAINING REQUIREMENTS
- The successful candidate will be required to attend four (4) weeks of Tim University training in Oakville, Ontario.
Applicants must submit a cover letter, resume and three professional references to:
jobs@sagkeeng.ca
or
Sagkeeng Government Office
Attention to: Human Resources
Box 3, Fort Alexander, MB
R0E 0P0
At Sagkeeng Anicinabe Nation, we are committed to building a strong and inclusive workforce. We offer a competitive compensation package and encourage applicants to self-declare if they are First Nation, as preference will be given to qualified candidates. We sincerely thank everyone for applying; only those selected for the next stage will be contacted.
